Refund & Cancellation Policy

Francis Assisi School, Thumkubari, Bongaigaon, Assam
Effective Date: 01 March 2026


1. Introduction

Francis Assisi School is committed to providing a transparent and fair fee payment system for students and parents. This Refund & Cancellation Policy outlines the terms and conditions for fee payments made through the school website, mobile application, or any online payment platform.


2. Fee Payments

All fee payments made through the school’s online platforms (website/mobile application/payment gateway) are processed securely. Once a payment is successfully completed, a receipt will be generated and made available to the payer.


3. Refund Policy

  • Fees once paid are generally non-refundable.

  • Refunds will be considered only in the following exceptional cases:

    • Duplicate payment made due to technical error

    • Excess amount paid inadvertently

    • Transaction failure where amount is deducted but not credited to the school

  • In such cases, the parent/guardian must inform the school within 7 days of the transaction.

  • Approved refunds will be processed within 10–15 working days to the original payment method.


4. Cancellation Policy

  • Once a fee payment is successfully made, it cannot be cancelled.

  • Any request for cancellation will be treated under the refund policy mentioned above.


5. Transaction Failures

In case of failed transactions where the amount is debited but not reflected in the school account:

  • The amount will be automatically refunded by the bank/payment gateway within 5–10 working days.

  • Parents are advised to check with their bank before raising a request.


6. Mode of Refund

All approved refunds will be processed:

  • Through the original mode of payment, or

  • Via bank transfer, if required


7. Contact for Refund & Queries

For any refund or payment-related queries, please contact:

Francis Assisi School
Thumkubari, Bongaigaon, Assam

Phone: +91 84728 70947
✉ Email: info@fasthunkubari.in 
Website: www.fasthunkubari.in


8. Policy Updates

The school reserves the right to modify or update this policy at any time. Changes will be updated on the official website.